Frequently Asked Questions
How much notice do I need to give you for a booking?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment.
What do the prices include?
All bouncy castle booking prices include local delivery but a small charge will be charged for out of area deliveries (please see delivery area for delivery rates). You will also receive a blower, extension cable and safety crash mats, the price also includes set up, inflation and collection.
Do I have to pay a deposit?
No, we don't ask for a deposit or any payment up front, either cash or bank transfer on the day when we deliver and setup for you is what we ask (whichever would be easiest for you)
What if its forecast high winds on the day?
No inflatable should be used in winds above 24 mph (38 kmph), which is Force 5 on the Beaufort Scale (small trees in leaf begin to sway)
If winds are forecast to be higher than 24mph including gusts we are not allowed to setup any inflatables outdoors unfortunately.
According to the Health and Safety Executive, "inflatables should not be used when the wind speed exceeds 24 mph (38 kph). This includes gusts of wind, not just the average wind speed".
What if it rains?
All of our castles have built in light shower covers so can still be used in un-settled weather conditions. Bouncy castles must not be used in very heavy rain due to safety reasons. If the weather is too bad you must ring us asap to cancel free of charge, Bounce Bounce Bounce have the right to cancel if the weather deems un-safe for use
How much space is needed?
We need at least 2.5ft wide clear access to deliver most castles.
You will need to allow a minimum of 4ft at the Front of castle and 2 foot either side. This is to allow access and the blower at rear.
Please make sure all dog poop, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.
Can i move the inflatable after you have setup and left?
Definitely not, if you were to move the inflatable it would invalidate our liability insurance, or liability insurance covers us for setting up the inflatable, we will always ask where you roughly want the inflatable setting up before we safely secure it in the ground
When the equipment is delivered do I have to set the inflatable up?
No, set up is included in the price-we will deliver, set up & collect the equipment.
Can i Keep the inflatable overnight?
Usually it isn't an issue, but please contact us to confirm